Reach out to us via email for any concerns regarding a payment you made, questions about our platform, or anything else you'd like to know. We respond 7 days a week, from 8 AM to 8 PM central time.
Need to write to us? No problem. Send all mail to the following address and we'll get back to you within 3 to 5 business days.
1309 Coffeen Avenue
STE 6423
Sheridan, WY 82801
Once you complete your checkout, we begin processing your bill payment immediately. However, it may take up to 30 minutes for our providers to update and reflect the payment on their end. If you do not see any changes after this time, please don’t hesitate to reach out to us—we’re here to assist you.
In rare cases where we are unable to process your payment successfully, your transaction will be canceled, and your funds will be promptly returned to you. We understand how important it is for payments to go through smoothly, so if you encounter any issues, please contact us right away so we can resolve them as quickly as possible.
Once your payment has been successfully submitted, we’re unable to modify or update the processed details. If there is a mismatch, the transaction will likely fail, and you won’t be charged. In that case, you’re welcome to resubmit the payment using the correct information.
We understand that errors happen, and we want to make the process as smooth as possible for you. If you have any concerns or need assistance, feel free to reach out—we’re happy to help.
Yes, you can absolutely make a payment as a gift on someone else’s account. As long as you have the correct details needed to process their bill, we can accept the payment without any issue. However, we are unable to obtain or provide this information for you, so it’s important to ensure you have the right details beforehand.
To avoid any complications, we strongly recommend checking with the account holder first to confirm everything is accurate before submitting the payment. If you have any questions, feel free to reach out—we’re here to help!
If you need further assistance or have any other questions, don’t hesitate to reach out. You can find all available contact options on our Contact Us page. We’re always here to help and happy to assist with any concerns you may have.